Clear expectations before every order

Shipping & Returns

Because many PakSri items are handmade or customized, timelines and return eligibility depend on the piece, destination and agreed order details.

PakSri delivery guide

Thoughtfully packed, carefully delivered.

We confirm delivery timelines before every order so handmade pieces are never rushed and customers know what to expect.

How it works

Final details are confirmed during inquiry or quote approval.

Ready pieces can ship after confirmation and packing. Custom pieces require embroidery and finishing time first.

Sri Lanka and international shipping options can be confirmed by destination, item size and delivery urgency.

Returns are reviewed case by case because hand-embroidered and custom pieces are personal, delicate and often made to request.

If an item arrives damaged, contact PakSri quickly with photos of the packaging and piece so we can help.

“PakSri will always confirm price, delivery timeline and care expectations before payment or dispatch.”

Handmade promise